Business Process Management (BPM) brings agility, adaptability and flexibility to an organization. It is a discipline within the organization how the business processes are defined and managed. All the profit organization does provide value to the customers by selling a product or service. The steps involved in providing that value requires a sequence of steps and systematic way of documenting those steps and managing it is called the business process management. It applies to financial services, insurances, credit card, retail, bank etc. Documenting the business process and managing it has been followed for almost 20-25 years. Started from the flow chart to state interaction diagram, sequence diagram. Documenting it before the implementation is not a new concept.
The real problem in the BPM and the IT system implementation are the variance between the documented processes and system implementation. Over the time the variance between the two increases significantly. The higher variance has a compliance and quality issues.
Systematically keeping it in sync all the time is a new concept.
In a very very high level, Business Process Management Suite (BPMS) is a set of tools to design the business processes and automatically develop the code for the defined business processes and deploy into the environment.
There are various products available in this space. IBM Websphere Process server, PegaSystems etc.
Any one who has worked or working with Pegasystems tools for BPMS implementation, do you think you made the right choice of selecting pegasystems as your BPMS tool. I request you to comment your experience and thoughts related to time to implement, time to delivery, benefits, pricing, ease of implementation, complexity, business team adaption , skill set, required competency and etc.