Business Process Management Suite (BPMS) is a set of tools truly enables the following key strategic objectives
- Business – IT alignment
- Time to market (Agile software development)
- Process Efficiency – Foundation for Six Sigma
- and lot more
If BPMS is in the technology road map and the organization is following the road map to move towards the vision, BPMS must be articulated to the executive management teams both in IT and business. The executive management teams may ask high level questions to understand how the BPMS fit in the organization landscape and how it will assist the organization to move towards the vision. When you deal with executive management team before you make them understand some concepts, ensure you erase the misconception they might already have. What BPMS can not do?
BPMS is going to replace all ERP like SAP, PeopleSoft?
BPMS will not replace the existing ERPs, portfolio systems. BPMS will stay top of it and orchestrate any new system development involving all key enterprise systems like ERP, portfolio
BPMS can be used for technology migration projects? Example, From database version 1 to version 2?
BPMS purpose is not to use technology migration project. First of all, BPMS can not add any value in the technology migration projects.
Few frequently asked question by the executive management team related to BPMS direction are listed below.
When to use it?
Use for a new system development if – the business processes changes frequently and they are core business processes, services provided by the new system can be used across different products, the requirements of the systems are relatively vague and would change frequently, involves multiple teams to complete the life cycle of the system function.
How to use it?
From get go, approach the BPMS will be used by both business and IT teams. Get the business teams involved from the beginning, engage them in the initial market research, selection & evaluation and financial commitments in procuring, establishing the foundation like infrastructure, competency centers. Bottom line, it should not be perceived as IT tool. It is a tool used by both business and IT team. How to use it? Capture all the business process flow, analyze the business processes, implement and manage it. All done in the same tool.
How the teams from IT and business work together? (particularly how the IT architects and business process designer work together)
The tool, methodology and approach brings both the IT and business teams (IT – Business alignment, partnership) together by design. The business team will be using the tool to document the business processes (for any project requirement), business analyst/consultants from both IT & business will analyze the business requirements using the tool (like simulation, identification of bottle necks etc), IT architects will build the connectors (to the ERP, Portfolio, enterprise database ware house), IT architects/consultants will auto build (code generation) the application using the tool, business analyst will using the same tool to perform business activity monitoring (let us say, the requirement is to build the credit decision engine and BAM will used to monitor the approval rate by state, product, type of loans etc)
What are the core competencies the IT organization must have to move in this direction?
Business consulting to business, innovation, business process management, business process modeling, business architecture, enterprise architecture, strategy, IT finance management, SLA management, vendor management, etc
How the development partners (like out sourcing partners) play a role in this setup?
Like any software system, the quality of the software systems are not guaranteed until verified/tested. Out sourcing partners can a play major role in verification (testing) of the newly build software system. They can play a role in building the connectors in BPMS. They can play a major role in maintaining the enterprise systems like SAP, PeopleSoft, CRM, etc They can play a role in assisting in capturing the business processes in the tool (the percentage should be very low in this category)