Enterprise Collaborative Quotient

Better collaboration within IT will

  • fetch more innovation
  • improve team building
  • improve effectiveness & efficiency
  • reduce the over all IT residual risk
  • improve organization attitude

The above are top 5 value added imperatives a better collaboration will bring to an IT organization. Each one of the above adds value to the core business, saves IT G&A and minimizes the IT risk exposure.

How the CIOs and other senior executives will manage and measure the collaboration within their organization. We all familiar with Intelligent Quotient (IQ) and it is a measure how smart a person is? Likewise, an organization must have a metric to measure the collaboration  within their organization.

I was searching to find out what kind of metric is available to measure it in the industry. Based on my research, I could not find any metric to measure it. So I innovated a metric called enterprise collaborative quotient (ECQ)

What is collaboration?

Group of people working towards the same goal.

Why collaboration is needed?

IT has an organization goal every year (which is aligned to the IT strategy which supports the business strategy which supports the competitive strategy) and every member of the organization works towards the goal (Strategy focused organization). When a group of people working towards the same goal, to avoid duplication and ensure full coverage, collaboration is required within the organization.

What is the Enterprise Collaborative quotient?

Even though I prefer to have more mathematical way to calculate it, in reality, the formula approach will not work in management science. My famous saying is, it is not \pi r^2

However, a methodical approach is proposed to calculate the enterprise collaborative quotient. Let me make sure we understand why are we measuring this? To measure how the organization is working together towards the organization goal.

The structure to the problem is, what are the factors involved in measuring it. The factors are

1. Understanding of

  • the organization goal (theme),
  • the overall IT strategy (targets, performance measure,strategic objectives),
  • who is who (theme managers, initiative owners)
  • overall business bottom line
  • core values and company’s mission and vision

2. Frequency of

  • formal face to face meetings/discussion
  • informal face to face meetings/discussion
  • Impromptu face to face/phone/chart meetings/discussion
  • proposal of new suggestion/ideas for a target set for a different team
  • brown bag sessions
  • huddle meeting
  • skip level meetings
  • team meeting
  • town halls
  • 1:1 meeting with direct reports
  • special interest groups (boat club, motor cycle club, quantum cafe club,womens forum)
  • lunch meetings
  • dinner meetings
  • group activities (like community services)

3. Willingness to

  • Share knowledge
  • Listen
  • Challenge the obvious
  • care for others
  • be open

Based on types of the organization, the above factors can be used and information can be garnered by interview or survey. The weight factor can be applied based on the core function IT supports.

How much functional knowledge required for a CIO ?

Slowly IT (Information Technology) is becoming BT (Business technology). Traditionally the CIO of an organization (the core business is not IT) is a leader with strong technical background who understands the technology, systems, IT processes and have a less functional knowledge comparing to the IT knowledge.

Due to the role and function of IT changing rapidly, I predict that trend is going to change so quickly. In the near future, the companies are going to look for an extensive functional knowledge as a requirement for CIO. With increasing success of SaaS, ASP models, the hard core IT function (SAN, NAS, Network architecture, load balancers, SSL accelerators and etc) are not required to be directly performed by IT organization. It will be done by service providers and it is requirements by an IT organization to better manage the SLA, vendor relationship. Since the IT function is to enable and drive business (IT is not a service provider to the matured innovation organization) the functional knowledge is extensively required for a CIO to make the right decision. It is not going to be nice to have competencies of a CIO.

For example, for an Oil & Gas company, the CIO MUST clearly understand how OIL & GAS function generally work and it will be required that CIO must have worked in that sector as a Business Director or business senior manager.

How much functional knowledge required for a CIO?
Significant business functional knowledge is REQUIRED for future CIO to run the IT shop.

To test my theory, let us take Toyota Financial. As I understand (as per their web site), they are looking to fill the CIO position. Toyota financial organization goal is to support the consumer (who buys Toyota and Lexus product) by providing financial products like loan, lease, insurance and etc and dealers by providing financial products like floor plan, whole sale and etc.

As per my theory (or speculation), the new CIO will have an extensive business knowledge in the financial lending industry (like mortgage, auto loan, banks, etc). Let us wait for press release and verify my speculation.

Communication & Leadership skills

Communication and leadership go hand in hand. Better leaders are better communicators and better communicators are better leaders.

Communication and leadership skills are most essential skills for almost every job. The degree of the requirement may vary. No one ever mastered these two skills. I read in a leadership book, Franklin D Roosevelt had a book about leadership under his pillow during his last days. Even he felt that he could learn more about the leadership during his last days in the planet earth.

When it comes to public speaking, as per old statistics, almost 75% of the people are scared of public speaking. As some of you have already seen in one of the Jerry Sienfeld episode, people who were asked to give eulogy would rather prefer to be in the casket since the public speaking is more fearful than the death.

Public speaking and general communication are key skills required for any position in executive management (for eg. sales director, IT director, financial officer, etc). How to improve it to improve the self confidence? There are many solutions like training available.

I came to know that there is an non profit organization called toastmasters who wants to help professionals to improve the communication and leadership skills to foster personal growth.

I went to the first orientation class and met great people in my community who are also interested to improve their leadership and communication skills. I met members who work for company like Microsoft.

I started writing blogs to improve the writing skills and toastmaster for my communication & leadership skills. I thank my mentor to bring toastmaster to my attention.