Tag: ITIL V3

Twitter in enterprise

In last few weeks, there has been increased attention to Twitter micro blogging concept and technology since president elect Barack Obama’s twitter account was hacked along with few other celeberties.  Micro blogging was a dismissed concept in its infancy stage and due to its adaption particularly by the teens  it gained its popularity and benefit visualization was accomplished in a short time span.

Micro blogging is a compontent of web 2.0 and web 2.0 has been seriously considered by enterprises to maximize the benefits.  Vivek Kundra was promoting Twitter in the public office and there are major benefits of micro blogging in the emergency operation.

My views on how Twitter can be applied to an enterprise.

  1. Twitter can be used to communicate the status of various team members tasks in Agile software development methodology.
  2. Twitter can be used to keep the key stakeholder updated on the recent progress in production outages resolution (part of incident management)
  3. Twitter can be used to keep the team members up to date on execution of a major projects when teams are spread across the states, countries and continents
  4. Twitter can be used to understand what employees really LOVE to do. (All HR policies must be applied before enterprise uses this information for its use)